BLASSA STUDIO
Refund Policy
Last updated: 22 October 2026
Scope
This policy covers enquiries about returns, cancellations and refunds for BLASSA products. The website does not currently take payments. Any purchase is arranged directly with us, and we will explain the applicable return arrangements before you confirm it.
Cancelling a request
If you have only sent an enquiry or requested a reservation and have not confirmed a purchase, contact us to withdraw your request. If a purchase has already been confirmed, contact us promptly to discuss cancellation and any applicable rights.
Returns and exchanges
Contact us with your purchase details and the item you would like to return or exchange. We will explain the applicable conditions, return address or collection arrangements, and any return costs before you send anything back. This process does not limit any statutory right to cancel or return an item.
Damaged, faulty or incorrect items
If you receive an item that is damaged, faulty or different from what was agreed, please contact us with a description of the problem and, where possible, photographs. We will assess the issue and arrange the appropriate remedy in accordance with your applicable rights.
Refund processing
Where a refund is due, we will confirm the amount, payment method and processing arrangements directly with you and comply with any applicable legal deadline. The time for funds to appear may depend on your payment provider.
Your consumer rights
Nothing in this policy limits your rights under applicable consumer law, including any withdrawal rights that apply to a distance purchase. Any additional voluntary return or exchange arrangement will be explained before purchase.
Contact
For return or refund enquiries, email info@blassastudio.com with your name and purchase details.
Contact: info@blassastudio.com